Rosemarydoll customer service is incredibly good, from beginning to end they are there with emails and photos to answer your questions. This doll is beautiful and flawless. Not hard to believe when you buy an OEM doll from an OEM vendor. Remember, you are spending a lot of money for this, you expect quality and customer support. That’s why you want to deal with Rosemarydoll. Thank you Rosemary doll for everything. You are a true leader in this industry. Much support. Charles.